Get certified

Once your integration is complete, we’d like to review it to ensure everything is functioning correctly.

We apply stricter checks for this integration compared to others—simply because the potential impact of issues (like incorrect pricing or availability) is much greater than with services like housekeeping or concierge tools.

Here’s what we’ll be looking for:

General

• How is the flow when connecting a new customer?
• How do you map rate plans?

ARI

• Change prices, restrictions and availability in Apaleo and verify the data is received by you. Ensure prices with decimal are received correctly
• Are changes to surcharges for extra adults transmitted correctly?
• How are prices for additional services like breakfast synchronized? (if applicable)
• Is information about taxes (afterTax, beforeTax) relevant for you? If yes, how do you use it?

Reservations

• Book a rate plan with an included service
• Book multiple rooms in one booking (e.g. for Booking.com reservations with all room stays)
• Test reservations with prices that have decimal places to ensure they are handled correctly
• Test reservations with different pricing types (BeforeTaxesWithVat, BeforeTaxes or AfterTaxes)
• Change arrival and departure
• Add rooms to a booking or cancel rooms
• Change guest data for the primary and for additional guests
• Receiving proper number of adults and / or children per room
• Cancel a booking
• Add and remove extras on a reservation
• How do you handle credit cards, including transmission of virtual cards?
• How do you treat exceptions if, e.g. you cannot deliver a reservation?