The guest's journey

The journey begins once a reservation has been made and successfully created in the system. While the earlier steps—such as browsing availability, selecting offers, and handling payments—are covered in detail in the IBE integration guide. Tthis section focuses on what happens after the booking is confirmed.

Our goal here is to enhance the experience for both hotel guests and staff — by streamlining operations and reducing manual effort. This guide is centered around guest satisfaction and operational efficiency, rather than payment processing or revenue handling.

Reservation status and real-time events

Each step in the guest journey relates to a reservation status in apaleo: Confirmed, InHouse, or CheckedOut. For changes from one to the next, we do send events you can observe using webhooks. The events to listen to are checked-in and checked-out.