The guest’s journey

The journey starts when a person (let’s call her Caroline) sits at home or in the office and thinks about staying at a hotel. We’ll skip that whole part, and fast-forward to when she booked, and the reservation is created in apaleo.

We will also skip everything related to selling the guest more extras. Those are already covered here:

This is all about the happiness of hotel guests and hotel staff (because they’ll have to work less). Not about the money.

Reservation status and real-time events

Each step in the guest journey relates to a reservation status in apaleo: Confirmed, InHouse, or CheckedOut. For changes from one to the next, we do send events you can observe using webhooks. The events to listen to are checked-in and checked-out.